Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Guest," "you," or "your") and The S Vacation Homes ("we," "us," or "our") governing your use of our website at thesvacationhomes.com and your stay at any of our properties.

By using our website, submitting an inquiry, or completing a booking through Airbnb, you confirm that you have read, understood, and agree to these Terms in full. If you are making a booking on behalf of other guests, you accept these Terms on their behalf as well and are responsible for ensuring all guests comply.

These Terms apply in addition to Airbnb's Terms of Service, which govern the booking transaction itself. In the event of a conflict between these Terms and Airbnb's Terms regarding the booking process or payment, Airbnb's Terms will prevail. In all other matters relating to the property, conduct, and stay, these Terms apply.

The S Vacation Homes operates two boutique vacation rental properties on the North Coast of the Dominican Republic:

• —The Connections Condo — Apt. A2, Edificio 11, Encuentro Beach, Sosúa, Dominican Republic
• —The Casa Linda Townhouse — Casa Linda Community, Sosúa Beach, Dominican Republic

Both properties are listed and booked exclusively through Airbnb. We do not accept direct bookings at this time.

Contact: [email protected] · 407-616-4542

All reservations are made exclusively through Airbnb's platform. A booking is confirmed only when Airbnb issues a confirmed reservation and payment has been processed in accordance with Airbnb's payment terms.

By completing a booking, the primary guest ("Lead Guest") agrees to these Terms on behalf of all members of the traveling party and accepts responsibility for ensuring all guests comply with our house rules and policies throughout the stay.

We reserve the right to decline or cancel a reservation at our discretion if we have reasonable grounds to believe these Terms will be violated. In such cases, any refund will be processed in accordance with Airbnb's cancellation policy.

Check-in time is 3:00 PM and check-out time is 11:00 AM unless otherwise agreed in writing. Early check-in and late check-out are subject to availability and must be requested in advance.

All cancellations and refunds are governed exclusively by Airbnb's cancellation policy applicable to your reservation at the time of booking. The S Vacation Homes does not offer independent refunds or cancellation terms outside of those provided by Airbnb.

To cancel a reservation, guests must do so through the Airbnb platform. The applicable cancellation policy, including any refund amounts and deadlines, will be clearly stated in your Airbnb booking confirmation.

We strongly recommend that all guests obtain comprehensive travel insurance, including trip cancellation coverage, prior to travel. The S Vacation Homes is not responsible for costs incurred due to trip interruption, cancellation, or delays caused by circumstances beyond our control, including but not limited to weather events, airline disruptions, or government travel restrictions.

All guests are required to comply with our house rules throughout their stay. These rules exist to protect the property, maintain respectful relationships with neighbors, and ensure a quality experience for all guests.

The following are strictly prohibited:

• —Smoking or vaping inside the property or on balconies. A designated outdoor area is available. Violations will result in a deep-cleaning fee of no less than $200 USD.
• —Unauthorized events, parties, or gatherings beyond the registered guest count
• —Any illegal activity on or near the property
• —Tampering with, disabling, or obstructing any security system, smart lock, or exterior camera
• —Flushing anything other than toilet paper down any toilet — bins are provided in all bathrooms
• —Removing any furniture, fixtures, or equipment from the property
• —Subletting or re-listing the property on any platform

Violation of these rules may result in immediate termination of the stay without refund, at our sole discretion. We will document violations and report them to Airbnb where applicable.

Each property has a maximum occupancy of 4 guests, as stated in the Airbnb listing. This limit includes all adults and children and may not be exceeded under any circumstances.

Unregistered guests are not permitted to stay overnight at the property. Day visitors are permitted at the Lead Guest's discretion but must not exceed the maximum occupancy at any time and are the full responsibility of the Lead Guest.

If we discover that occupancy limits have been exceeded, we reserve the right to terminate the stay immediately without refund. Additional guests discovered during a stay will be charged at a rate of $50 USD per person per night, at our discretion.

Both properties are located within residential communities. We ask all guests to be respectful of neighbors and community members at all times.

Quiet hours are in effect from 10:00 PM to 8:00 AM daily. During quiet hours, guests must keep music, conversation, and all noise to a level that cannot be heard outside the property.

Excessive noise at any time of day that disturbs neighbors or community members is not permitted. In the event of a verified noise complaint:

• —We will contact the Lead Guest immediately and request compliance
• —A second complaint may result in an immediate warning and documentation on the Airbnb platform
• —A third complaint or refusal to comply may result in immediate termination of the stay without refund

Dogs up to 40 lbs are welcome at both properties. All other pets are prohibited unless expressly approved in writing by The S Vacation Homes prior to arrival.

By bringing a pet, the Lead Guest agrees to the following conditions:

• —Pets must be disclosed at the time of booking and may not be introduced to the property without prior notice
• —Pets are not permitted on furniture, beds, or soft furnishings at any time
• —Pets must be on a leash in all common areas, shared spaces, and outdoor areas within the community
• —Guests are solely responsible for cleaning up after their pets in all areas, including common areas and grounds
• —Guests are financially responsible for any damage caused by their pet, including scratched floors, stained upholstery, torn screens, or flea/pest treatment required after their stay
• —The cost of any required deep cleaning, flea treatment, or damage repair caused by a pet will be charged through Airbnb's resolution center
• —Guests are responsible for complying with all Dominican Republic entry requirements for pets, including health certificates, vaccination records, and any import documentation required by DR authorities

We recommend downloading our complimentary Dog Travel Guide, available at thesvacationhomes.com, which includes local vet information, pet-friendly spots, and DR entry requirements.

Guests are expected to treat both properties with care and respect. Normal wear and tear is expected and accepted. Guests are financially responsible for any damage beyond normal wear and tear that occurs during their stay.

Reporting damage: Any accidental damage must be reported to us immediately via Airbnb messaging or by contacting us at [email protected] or 407-616-4542. Prompt reporting will be taken into account when assessing any charges.

Unreported damage: Damage discovered after checkout that was not reported during the stay will be assessed and charged through Airbnb's resolution center. We document the condition of the property before and after each stay and will provide photographic evidence for any damage claims.

Damage charges may include:

• —Repair or replacement cost of damaged items at current market value
• —Deep cleaning fees for excessive mess beyond normal use (minimum $150 USD)
• —Smoking or vaping remediation fee (minimum $200 USD)
• —Flea or pest treatment fees if caused by a pet (actual cost)
• —Lost or unreturned key or access card replacement (minimum $75 USD)
• —Any costs incurred due to violation of these Terms

We respect guests' privacy and will not enter the property during a stay without prior notice, except in the following circumstances:

• —Emergency: We may enter immediately without notice in the event of a fire, flood, gas leak, medical emergency, or any situation that poses an immediate risk to life or property.
• —Maintenance: For pre-scheduled maintenance or repairs, we will provide at least 24 hours' notice and arrange access at a mutually convenient time.
• —Suspected rule violation: If we have reasonable grounds to believe a serious rule violation is occurring, we may enter the property with as much notice as circumstances allow.

Guests must not change, add, or tamper with any locks, security systems, access codes, or exterior cameras. Doing so constitutes a material breach of these Terms and may result in immediate termination of the stay and associated costs.

All keys and access cards must be returned to the designated location at checkout. Lost or unreturned access items will incur a replacement fee.

Both properties are located in the Dominican Republic, a sovereign nation with its own laws, regulations, and infrastructure conditions. By booking with The S Vacation Homes, guests acknowledge and accept the following:

• —Guests are solely responsible for ensuring they meet all entry requirements for the Dominican Republic, including valid passport, travel authorization, and any visa requirements applicable to their nationality
• —Guests traveling with pets are solely responsible for complying with all DR import requirements for animals, including health certificates, vaccination records, and any documentation required by DR customs and agriculture authorities
• —Power outages, water interruptions, road conditions, and other infrastructure variabilities are common in the DR and are entirely outside our control. We will make reasonable efforts to resolve any issues affecting the property but cannot guarantee uninterrupted utilities.
• —The S Vacation Homes is not responsible for conditions outside the physical property, including beach conditions, community amenities, local business operations, weather events, or any circumstances arising from the local environment
• —Guests are responsible for their own safety and security when outside the property and are encouraged to exercise reasonable caution as they would when traveling in any foreign country
• —Local laws of the Dominican Republic apply to guests during their stay. The S Vacation Homes is not responsible for any legal consequences arising from a guest's violation of DR law.

To the fullest extent permitted by applicable law, The S Vacation Homes, its owners, agents, and representatives shall not be liable for:

• —Personal injury, illness, or death occurring on or near the property, except where directly caused by our proven negligence
• —Theft, loss, or damage to guests' personal belongings during their stay
• —Any loss, damage, or injury caused by conditions outside the property, including weather, road conditions, beach conditions, or community amenity availability
• —Interruptions to utilities including electricity, water, internet, or cable services
• —Actions or omissions of third parties, including Airbnb, community management, maintenance personnel, or neighboring residents
• —Consequential, indirect, incidental, or punitive damages of any kind arising from your use of our website or your stay at our properties
• —Any losses arising from your reliance on information provided through our Digital Concierge, website content, or recommendations

Our total liability to any guest in connection with a stay shall not exceed the total amount paid for that stay through Airbnb.

Nothing in these Terms limits our liability for fraud, willful misconduct, or any liability that cannot be excluded by law.

All content on thesvacationhomes.com — including text, photography, graphics, logos, the Digital Concierge, the North Coast Insider Guide, blog articles, and all other materials — is the property of The S Vacation Homes and is protected by applicable copyright and intellectual property laws.

You may not reproduce, distribute, modify, publicly display, or create derivative works from any content on our website without our express written permission. Personal, non-commercial use for the purpose of planning a stay is permitted.

The North Coast Insider Guide is a paid digital product. Purchase grants a single-user, non-transferable license for personal use only. You may not share, resell, reproduce, or distribute the Guide in any form.

You agree to use thesvacationhomes.com only for lawful purposes and in a manner that does not infringe the rights of others. You may not:

• —Use our website in any way that violates applicable local, national, or international law or regulation
• —Attempt to gain unauthorized access to any part of our website or its underlying systems
• —Transmit any unsolicited or unauthorized advertising or promotional material
• —Use automated tools, bots, or scrapers to access or collect data from our website
• —Submit false or misleading information through any form or communication channel on our website

Our website and Digital Concierge are provided "as is" without warranties of any kind. We do not guarantee that the website will be available at all times or free from errors.

We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website with an updated "Last updated" date. It is your responsibility to review these Terms periodically.

Your continued use of our website or completion of a new booking after changes are posted constitutes your acceptance of the updated Terms. Changes will not apply retroactively to confirmed bookings made prior to the date of the update.

These Terms of Service shall be governed by and construed in accordance with the laws of the Dominican Republic, without regard to its conflict of law provisions. For guests located in the United States, applicable US federal law and the laws of the state of Florida may also apply where relevant.

Any disputes arising from these Terms or your stay at our properties shall first be addressed through good-faith negotiation. If a dispute cannot be resolved informally, it shall be submitted to binding arbitration or the jurisdiction of the competent courts of the Dominican Republic, as applicable.

Nothing in this section limits your rights as a consumer under the laws of your home country or state.

If you have any questions about these Terms of Service, wish to report a concern, or need to reach us regarding a stay, please contact us through any of the following channels:

• —Email: [email protected]
• —Phone / WhatsApp: 407-616-4542
• —Airbnb messaging: Through your active reservation on the Airbnb platform
• —Website: thesvacationhomes.com

We aim to respond to all inquiries within 24 hours. For urgent matters during a stay, please call or WhatsApp us directly.